Why Equity Property Management?
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What are the Minimum Standards for Rentals in Queensland?
In Queensland, strengthened repair and maintenance obligations commenced from 1 October 2022 to support the staggered introduction of minimum housing standards from 1 September 2023. Minimum Housing Standards apply to new leases entered from 1 September 2023 and all tenancies from 1 September 2024. To meet minimum standards, properties in Queensland must: 1. Be weatherpro...
What are the Minimum Standards for Rentals in Victoria?
Victoria’s rental minimum standards cover basic requirements relating to a renter’s amenity, safety and privacy. Now more than ever, rental providers need to be accountable for and on top of issues relating to their property. This is to protect the renter by providing them with a safe place to live that is in good repair—a fundamental human right. Therefore, it is imper...
What people say about us
Most professional experience
Most professional experience I’ve encountered. I’m very grateful for the friendly professional process I experienced choosing Equity property Management to move into this beautiful unit . On move in day there was a welcome basket with lots goodies in it ☺️ including information book about the complex Highly recommend Nicole to everyone 😊 Thank you
Positive experience
Positive experience. We have had a great and positive experience with Equity Property Management with the Agent Nicole. From the day of the first inspection and the whole process until the day we collected the keys to the new place. Great communication and knowledge as well as friendly service and all the information necessary was given promptly. Thank you
Excellent Welcome to Our New Home
Excellent Welcome to Our New Home. Nicole was extremely kind and welcoming when we came into our new home, providing us with a wonderful welcome bundle when we first moved in. She answered all our questions before and after moving in and immediately arranged repairs that we required. We are super happy with Nicole's professionalism and kindness and are more than happy to keep working with her.
Excellent property manager
Nicole is an excellent property manager. She takes great care of our properties but also really looks after the tenants which is something other property managers can tend to neglect. She has excellent communication skills and she is a big believer in old fashioned customer service. We would have no hesitation recommending Nicole to anyone seeking a property manager or for anyone seeking to rent a property. We definitely made the right move!!
Trustworthy and responsive PM
We had been trying to contact Property Managers in the Wynnum area for nearly 4 weeks. My first phone call to Nicole was answered immediately, she told me all about her experience and business and then asked to meet with my husband and I (other PM's had just wanted us to sign contracts and not speak or meet with them). We meet at the property and immediately knew she was the Property Manager for us. As it was a new property she helped us identify some defects that needed to be rectified. Her follow up and professionalism is second to none. We would highly recommend ...
Most incredible agent
Most incredible agent. From the moment I spoke to Nicole about needing a rental in QLD while currently still living interstate, she was unbelievably helpful. Nicole went above and beyond to do a virtual inspection and was extremely prompt processing our application and keeping us informed through the entire process. Any issues we've had with the property have been rectified promptly. Communication is always almost instantaneous and helpful in every way possible. Nicole and equity property management are by far the most incredible agents we have ever dealt with. Couldn't...
Had the best experience
Had the best experience dealing with Nicole from Equity. Her professionalism and easy going nature made selling my property, and subsequent rental of another through her company, so easy and enjoyable. She shoulders the burden from start to finish and had my best interests at heart every step of the way. First rate service, competitively priced and a first rate human being. Thank you so much!
Extremely happy
Nicole Hay has been looking after my rental properties as a leasing agent now for a couple of years. I can only say that I am extremely happy with Nicole’s professionalism, dedication in follow ups, excellent communication and management skills. She is very enthusiastic and always extremely positive to keep me and the tenants informed and happy. Nicole uses a platform where I have all information about my property on my app which makes it very easy to excess anytime. Nicole’s outstanding personalised service makes here business very unique and special. I can highly r...
Experience, professionalism and local knowledge
Equity have calmed a lot of our first time landlord anxiety with their experience, professionalism and local knowledge. Something that has stood out is how property defects and renovations are always arranged with ease.
A great experience
A great experience Nicole Hay was great to work with responsive and supportive.
Professional, easy going.
Nicole worked tirelessly to sell my property. She's professional, easy going and so dedicated. I highly recommend her and the Equity team.
I cannot recommend Nicole enough
I cannot recommend Nicole enough. After suffering for 3 years with various Brisbane based 'teams', who consistently failed in their promises, Nicole was a complete breath of fresh air. Nothing was too much trouble, and her ability to liaise with the tenant and landlord to meet mutual ends was exceptional. Nothing was too much trouble for Nicole. Her 'can do' attitude was so refreshing. I would implore anyone who is contemplating a Property Manager to give Nicole a go. You will not regret it!
Excellent service
Nicole rented and also sold our property and we cannot fault her. She provided absolutely excellent service and went above and beyond what any other agent would do on many occasions. Nicole really thinks about every detail, she considers the tenants and buyers in the process too which is so important. Her communication is always so good, she is so upfront and provides all details and makes you feel at ease as an owner, that she just has everything under control and you can truly relax and leave everything up to her. Nicole always organised repairs very quickly and easily...
She's brilliant at her job ⭐️⭐️⭐️⭐️⭐️
I was dealing with Nicole as my property manager for a while before the owner decided to sell. From inspections to things needing to be done in and around the unit she had a tradie in just like that. While the property was up for sale 2x open homes she was very considerate, understanding and just wonderful with keeping me informed about the entire process, once the unit sold she made a stressful situation of only having 4weeks to move unbelievably easy. She's brilliant at her job ⭐️⭐️⭐️⭐️⭐️ Thank you for everything and for anyone needing an exceptional property man...
Excellent job
Equity Property Management have done an excellent job with my first rental property. Thanks, Cindy, I will be recommending you to my friends and family!
Would strongly recommend!
Cindy has been a pleasure to deal with, would strongly recommend!
Professional
After talking to a few agents that handled property sales in the Cleveland area I was annoyed at the typical pushy approach and the “ if you did this or spent $50k plus we can do this, we are here to make you money blah blah blah” Nicole was recommended to us and what a pleasant surprise! Nicole has a fantastic calming and friendly attitude and there’s absolutely no BS with her. Her knowledge of local real estate values and no nonsense approach and advice on selling saved us tens of thousands of dollars. Nicole had everything ready to go in a week, one open house, a few ...
Super easy to deal with
Cindy & the Equity Property Management team were super easy to deal with from start to finish. Moving is a big enough stress and they took all the thinking out of it. Thanks for the chocolates!
Above and beyond.
Nicole definitely goes above and beyond. I have two properties with her and her advice has been so valuable to me. She evicted bad tenants very quickly and we needed to do a full renovation. It was done in record time allowing us to increase the rents above what I ever would of anticipated. Your trust in Nicole is well founded. She walks me through every step and contacts me regularly with updates
First rate service, competitively priced and a first rate human being.
Had the best experience dealing with Nicole from Equity. Her professionalism and easy going nature made selling my property, and subsequent rental of another through her company, so easy and enjoyable. She shoulders the burden from start to finish and had my best interests at heart every step of the way. First rate service, competitively priced and a first rate human being. Thank you so much!
Always professional
Nicole is always professional and very prompt with all our enquiries. She is very knowledgeable and knows the market very well. We feel very confident in her managing our property.
Outstanding ability in customer service
I just recently listed my one bedroom apartment at Fortitude Valley with Nicole Hay. Despite all the apartments for Sale around The Valley Nicole sold my apartment in a record time of two days! I am extremely happy with the professionalism and dedication Nicole provided. She managed to have two happy customers… Seller and buyer. I highly recommend Nicole Hay because she has an outstanding ability in customer service and she is very prompt with follow ups and this makes Nicole outstanding in customer satisfaction.
1st Class!
1st Class! 100% recommend to anyone looking for a good quality agent for their investment property. Thank you :)
I can’t sing her praises enough!
I felt super comfortable and at ease with Nicole from the very beginning. Her knowledge, expertise and passion in the property management world is obvious. Her friendliness and personal touch is so appreciated in a world that can often be all business. Can definitely recommend Nicole as a property manager. I can’t sing her praises enough!
Positive: Professionalism, Quality, Responsiveness, Value
I want to thank Nicole for helping me purchase my investment property. Nicole is extremely professional and guided me step by step to complete the deal. Always energetic, ready to help and full of resources! I have given property management to Nicole as well as I trust her commitment and professional expertise.
Professionalism, Quality, Responsiveness, Value
Highly recommend Equity Property Management. I’ve had Nicole as a land agent for three years and she has always been friendly and professional. She’s gone over and above to make sure I’ve been looked after and that everything has run smoothly, she’s been prompt and reliable with communicating and fixing any issues etc. It’s been a very positive experience dealing with Equity Property. Thank you!
Positive: Professionalism, Quality, Responsiveness, Value
Thank you so much Nicole for finding us the perfect tenants and soooooo quickly and with total professionalism … greatly appreciated all your effort and work to make a smooth transition in picking up keys, open homes and keeping us informed every step of the way. You understood that this was our very first investment property and made everything so seamless and easy. We look forward to many years of business together… although we have nothing to do… you are amazing and we thank you very much for looking after us and our tenants. John and Donna Michelmore
Positive: Professionalism, Responsiveness
I recently purchased a house from a seller who listed with Nicole from Equity Property Management. It was an absolute pleasure working on the transaction with Nicole who really made it a joy to buy my first property! Super responsive and professional throughout the entire process, coordinating between all the parties, pest and building, and the conveyancers. I had such a wonderful experience I decided to give the rental management to Nicole who had my property rented basically from the moment I finalized the settlement!! Such a great experience and highly recommended, yo...
Positive: Professionalism, Quality, Responsiveness, Value
Nicole has been a real godsend through the entire process of selling our home we cannot thank her enough We achieved a price that we are very happy with We would highly recommend Nicole to anyone who is looking to sell buy or lease.
Extremely Professional
Nicole from Equity Property Management was extremely professional and approachable to deal with. Over the time we dealt with her, she helped us find a quick rental that suited our families needs in a tough market. She handled any requests for maintenance promptly. Then when it was time for us to break lease early (as we’d purchased a home) she was professional and easy to deal with, she worked hard to get another suitable tenant in very quickly. From beginning to end our whole experience with Nicole was amazing! 10/10 would recommend her to anyone.
Positive: Professionalism, Quality, Responsiveness
After a combined 30 something years renting and owning property, I can honestly say my partner and I have never met a more fantastic property agent! Nicole is efficient, thorough, easy to deal with and a great communicator. Always on time with rental inspections, providing invoices for rent payments, following up promptly with maintenance requests and kindly communicating the trickier topics directly from the property owner. If you are looking for a property agent or a property to rent, I would 110% recommend Nicole for the job!!!!
Positive: Professionalism
Nicole is an excellent property manager. She takes great care of our properties but also really looks after the tenants which is something other property managers can tend to neglect. She has excellent communication skills and she is a big believer in old fashioned customer service. We would have no hesitation recommending Nicole to anyone seeking a property manager or for anyone seeking to rent a property. We definitely made the right move!!
Positive: Professionalism, Quality, Responsiveness, Value
The best Real-estate agent I have ever met, very professional and friendly. Easy to deal with and super quick in responding and solving problems. I always recommend Nicole and her team.
Positive: Professionalism, Responsiveness
I recently purchased an investment property in QLD and needed a Property Management Company to take care of my investment. Nicole came highly recommended and the rest is history. Nicole from Equity Property Management is super sweet, professional and knows how to take care of a property. Nothing is too much trouble and always has her clients best interests at heart. My tenants are happy which makes me so happy. If you are wanting piece of mind EPM is for you. Cheers from Melbourne
Positive: Professionalism, Quality, Responsiveness, Value
I was lucky enough to have Nicole Hay as my property manager. She is always professional, friendly and honest. As a renter I am so happy with the service I received from Nicole and Equity Property Management team.
Positive: Professionalism
Great service, and very well organized. uses the latest systems to manage your property and income/outgoings. Takes care of everything in the background and my tenants absolutely love the team at Equity. Will continue to have all my properties managed by Equity.
Positive: Professionalism, Responsiveness, Value
Nicole has looked after a couple of properties for my husband and I for a couple of years now and I can honestly say she is by far the best property manager we have ever had. We have found her to be very friendly, professional, always contactable, communicates well and definitely very proactive. While she has met our needs as landlords very well we feel she has also kept our tenants happier which is a huge plus. We would recommend Nicole to anyone looking for an excellent property manager, our only regret being we didn't find her sooner.